I posted a “large letter” which weighed only 60grams; its dimensions were well within the Post Office's stipulated “Format & Measurements.” I attached 2 First Class stamps (more than the required 2nd Class tariff) for its journey to Canada Water SE London from Portsmouth - 105Km! Posted in Portsmouth early on Tuesday morning March 9th as of today’s date 13th March, the envelope has frustratingly not arrived. Now my daughter has just messaged me asking if the two Mothers Day cards she posted in London early on Thursday March 11th (by 1st Class post) had arrived, its Mothers Day tomorrow!! Disappointingly they haven’t. She is furious. Come on Nick Read/Royal Mail, this is utterly deplorable. There is no redress, no refunds/vouchers or apologies. I really wish that there was an alternative service.