Would give them zero stars if I could! Had an email yesterday saying my parcel would be delivered today. Was in all day and nothing, however received an email this afternoon saying it had been delivered! This is the fourth time this has happened to me in about two months. First time I spend 40 minutes on hold only to be cut off. Spend another 50 minutes on hold only to get through to an extremely disinterested woman who I had to explain the very simple situation to several times! No apology, and no follow up. The second time I had to chase down my postman who just asked stupid questions like “did you put the right delivery address?” and “were you in?” - it’s lockdown, where else am I going to be! No help at all, just referred me back to the main office. No point putting in a complaint with them as nothing gets done. Chasing them up isn’t worth the phone bill. My third order was ‘lost’. Now this! No longer will I be ordering anything that’ll be delivered via Royal Mail! I’d rather pay more and have a proper tracking system. They’re an absolute joke!