I really do not see the point of track and trace as you cannot track or trace your items,the whole point of track and trace is to see where your item is and where it has been but no,the sender its for gets a message saying its posted and the you have to wait and get another message saying its delivered if they can be bothered to update their system which they usually don't.And if you are the recipient all you get is a message saying its posted and thats it,nothing in between.DHL I can track my parcel all the time including when out for delivery, check where it has been and a reasonable idea of when it will arrive with a timed window.i can even track my yodel parcels and thats saying something,So all I can say is royal mail carries the head of the queen of our royal family and I think personally royal mail need to do an overhaul of there delivery system..