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Oldsilver
Posted an item on Track 24 signed for service, paid almost £6 for the small item to be sent, dropped the item on a Friday morning, tracking shown as item received at the drop off point, on the Monday still showing the same, contacted Customer Service (there's a misnomer) to be told it hasn't been scanned and as a consequence they have no idea where it is. You couldn't make this up. Appalling service (or lack of it).
3 years ago
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Royal Mail has a 1.1 average rating from 2,750 reviews

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Alice, Customer Support

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