Advised by RM when parcel would be delivered. I went online and asked for my parcel to be left in a 'safe place'. 2 days in a row got a card through door saying delivery failed as I was not in. On the 3rd day phoned RM (over 40 minutes in queue). Got an apology that my instruction to leave parcel was not carried out and arranged redelivery of parcel. 3 days later still no parcel. Phoned RM again (over 30 minutes in queue) was told this would need to be investigated. Can't tell me when delivery will be made. Complaint being escalated. But now I've know confidence in RM.