absolutely useless. i moved into a new property over 9 months ago, ordered lots of difference items. all the stuff delivered by anyone else than royal mail has arrived no problem. at least a quarter of the stuff supposed to be delivered by royal mail hasnt turned up. complained 4 times by phone , email and even at the sorting office and just get fobbed off. currently waiting for a package from ebay 2nd attempt from seller as the 1st one didnt arrive and the so called tracking number is not fit for purpose as it cant be used unless the item has been delivered. only choice is to buy from people that dont use useless royal mail. only reason it gets 1 star is you have to leave a star. r.needham