Absolutly disgusting service from Royal Mail, a complaint that has been ongoing since February 2021 and is still ongoing. The lack of communication from your company is awful, the way your staff deal with complaints is ridiculous and I am still waiting for a call back that has been promised time and time again. Today I was on hold for 30 minutes to get through to a call handler, I was then being transferred to a manager and surprise surprise the call is dropped. This is not the first time this has happened. I have been more than fair given the circumstances, it is your fault that my ring has gone missing yet you are not coming back to me on how you will rectify the issue.