There is no excuse for not updating customers in more details about delays to post or parcels.....life and death is already a big issue with the world and covid...but that's been going on a while....so why NO communicating in Bold letter's on Your website...On what areas are being hit badly with short staff...ect.... But then in my case... all I can see is my parcel still sitting at my local office for on going a week...so is there no staff at all....or has the virus got to the computer system so customers anxiety goes on high level due to extra stress of waiting for communication on important letter's/ parcels???