I went for the special delivery as I had an important event and my customer needs the parcel in 5 days. It was supposed to arrive the day after but instead was delivered to the wrong address and signed by someone else. When I call customer service, they told me that they need to contact the Office and come back to me in 3 days. I didn't receive any updates and when I called back they told me that they contacted the WRONG OFFICE and that now it would take another 3 days for the redelivery. I call my customer and ask him to wait for another week, but the week after they still hadn't delivered the parcel or come back to me with any updates. I called again and again 3 more times and I'm still trying right now (It's the 30-minute wait so I may as well write my review). It's now over 3 weeks and they are refusing to pay the compensation because the system said that the item was delivered to the right address. My customer is a shop owner and the only one at the venue, he can't miss any items unless they are delivered to the wrong address. I tried to explain this over the phone for 5 times but the COMPUTER SAYS NO.