Hi, Im doing small bussines , sending many parcels every week collection only I have door bell with speaker and camera to make sure the person who came to pick up all parcels can find me , and today I received only that email ,, we could not collect your parcels, becouse it was not at safe place as description ,, its 3 post mens here , 2 of they are ok never had problem with pick up my parcels .....just one of them ignores picking up parcels and giving easy excuses, but today nobody came , Its easy to say there nobody was at home etc , at all I been waiting 2h only for received email Im not at home ,and I paid for this and cannot get refund or rebook , last week it happen it twice becouse one of 3 postmen guys he does not exactly check the sender's info and claims that there was no ring number in the pickup address ...... 2 others check all the sender's details and have no problem with it, but the worsest think is today nobody was here , this is couple of my parcels   KB356197369GB  ,  KB893801428GB ,KB356197559GB,  KB893802180GB  , , maybe I should register as company to send all my parcels this way could be any better quality service for me ? just like with parcel 1 or 2 class ?  I like to inproove somehow all this and make sure my parcels will be collected ,there is customer service .....trying to call waiting and waiting no point , trucking number do not show any procces of delivery what is funny becouse even hermes so bad company has much better service to track your parcel, royal mail is on the top I have to confirm that but they should do some changes for customer service