As an online seller I have grown increasingly frustrated with the service(or lack of it) from Royal Mail.Most of my orders now go with Hermes or Yodel now (booked via parcel2go)(they get lots of bad reviews online but in my experience are pretty bloody good).Royal Mail get the large letters and special deliverys only but they seem to be unable to deliver anything in the timescale they're supposed to.While other carriers upped their game since Covid came,Royal Mail have just used it as an excuse for shoddy service.I was on the point of opening a business account wityh them but pulled the plug at the 11th hour as I can't trust them.Online buyers -especially Amazon ones-are not prepared to wait for an unspecified time while RM decides when they want to deliver something.Tracked/untracked makes no difference.No wonder the regulator got involved and told them to get their act together.