Well yet another huge festering lump of disappointment from Royal Mail, I had a spare part needed for my Tumble Dryer sent out on an urgent next day 24 hour delivery before 3pm . Delivery didn't turn up , no notification by text that it wasn't arriving, no text or notification to inform me when it will be delivered , the Tumble Dryer is in pieces on my living room and kitchen floor with no spare part to be fitted and no method of drying any clothes. Thanks again Royal Mail you have yet again surpassed your previous inept and woefull attempts at parcel delivery . I don't know of any delivery company with such an appalling track record of constant disappointment and excuses. I wouldn even bother, just sub contract the work for deliveries out to another company close your doors and stop putting your long suffering customers through more needless agony. The only option for one star doesn't really announce how dreadful this company is. Zero stars doesn't either , negative stars should be available. At the point of sale your company is committing to getting my parcel to me on time as I have paid the extra money for that to be achieved ON TIME . If your are fundamentally incapable of completing your commitment then simply don't offer this as an option it is tantamount to theft . I will be claiming for a refund for non performance