Absolutely appalled at the service - I travel a lot for work so there’s a permanent note on my door saying ‘please leave all deliveries on porch’- there’s now a new rule whereby they refuse to do this, and I’m now being charged a £1.75 ‘re-delivery fee’ and have to be in the entire day (which with my job is impossible) for a parcel to be delivered! The prior delivery method worked great for the past 5 years and I’ve had no issues with anybody stealing parcels, just feels like a money making scheme to me which considering everything going on in the world at the moment is absolutely disgusting. They now have to take a photo of the parcel inside the house as well - one delivery man even opened my front door and left inside which I found most unsettling as I thought someone was breaking in. Usually I lock the door anyway even when I’m in, but on this occasion it was open. If I could score a 0/5, I would.