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Anonymous
Important international letter sent to France on 21/03/2022. Tracking information on day of posting then nothing. After an expensive international phone call confirmed not received by the recipient. Impossible to easily get in touch. Long waits if you phone them, chat doesn't work, can't email them, they keep telling you to look at the FAQs which are useless. The worst thing of all is the total lack of customer support when something goes wrong. Rubbish service.
2 years ago
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Royal Mail has a 1.1 average rating from 2,750 reviews

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Alice, Customer Support

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