An absolute disgrace of a company, they are so inept and unfortunately instead of telling the truth will lie to cover their incompetence saying "Customer has informed them they are not receiving deliveries and they will redeliver tomorrow" The customer didn't even know anything had been posted to them so didn't contact anyone.? I sent items on their 48 tracked and 6 days later they don't exactly know where the items are, if they have attempted delivery, which they haven't and their customer service characters are a real joy to deal with. They only know bland robotic responses and haven't a clue. Little wonder Royal Fail deserve the press and reviews they get, truly awful.