Around 70% of international parcels i post with Royal Mail usually get sent back tofor no apparent reason. Forms are 100% filled out with the correct information also provided. Also impossible to contact the international customer service team. Only method is via email and response is very slow. Half of the times you dont get a response. Other half usually the response is not helpful and then when you reply you have to wait another 2 weeks to get a response. Things as simple as the whereabouts of the parcel due to a major delay in the customer receiving , why parcel has been returned, how comes tracking not showing movement for a month, why cant the international posted parcel be tracked when it arrives abroad etc. Aloy of returned parcels seem to be with a partner company of Royal Mail called Anpost . This Anpost company are useless especially posting to Ireland they return every single parcel for no apparent reason. They apply a sticker and dont even tick the reason for return and thats because no reason exist but simple just wanting to return all parcels to the UK. Royal mail needs to Provide a online chat so customers can speak directly to the international customer service team regarding issues also . A response 3 weeks later is no good when the customer parcel is lost and they have been waiting weeks past the delivery date already. Also contacting Royal mail customer service by phone you always get this vibe that the customer agent doesn't want to help and cant be bothered. Also many questions they can never answer and you are just told to fill out a form online for everything. Too many issues to mention just improve everything........