No delivery of first class letter. I went to a lot of trouble to buy, add a message and post a card for a relatives birthday. I had been a difficult year for all concerned. Imagine the disappointment to find out that the item had not been delivered. 125 miles from Sussex to Hertfordshire. A week on and seemingly lost. This is not a one-off. The local delivery office is one of the worst. A few years ago, I found that one of their postmen was dumping local mail out for delivery to an empty house. Fortunately the house had a porch and you could see the letters piled up with all different addresses for local houses. Astoundingly, there was a large letter clearly addressed to the nearby hospital and clearly marked "Laboratory results". This is nothing short of criminal. Being a Royal Mail postman or woman used to be a position of trust and reliability. That was 50 to 100 years ago. Now they seem to employ any riff raff they can find. They even have the cheek to strike for more pay. Lazy, careless, dubious ethics and intelligence.