Royal mail are simply rubbish at delivering mail.. I have a tracked 48 item that is still in transit since last Tuesday..5 days ago..and it isn't going to arrive today !! Strike or no strike, you shouldn't be offering any service that you have no intention of abiding with..it's a real shame that the service that is the most unreliable,the one we trust less, the one service I cringe at when it's the only one offered by a supplier is the Royal Mail...when will someone take ownership,why isn't someone doing anything about the lack of confidence we the consumers have in this terrible service..it would be e a joke, but it just ain't funny..