I had a signed for delivery that was deposited last Weds afternoon (now following Tuesday) from a Bournemouth Post Office going to London. 6 days later the tracking still only says Accepted at Bournemouth post office. Impossible to get through to anyone. I was on hold for 25mins and when RM person finally answered call they pretended they couldn't hear me and they put the phone down after 2 seconds, clearly to clear the queue. This is terrible and I won't use RM again. As this was a passport and ruined a holiday. They're not even on strike yet. Totally unacceptable