The Royal Mail are useless. I have rang about 15 times in the past 2 months to try and get my money back that the Royal Mail have robbed from me due to a "lost" parcel. Someone explain to me why it takes over 4 weeks for one of the Royal Mail branches to coordinate with each other and get the tiniest bit of information as this is holding up my claim and not give me my money back that I am blatantly entitled to. Even on one of the occasions, the advisor was eating his lunch down the phone which you could blatantly hear then when confronted about it he put the phone down HA, professional. Also, explain to me why the Royal Mail have the right to tell me I have 10 days to get back to themselves with more information about my claim when I gave ALL relevant info, and if I didn't respond you would then close the case and not refund me HA?! Anyway, I did get back to them then 7 weeks down the line I'm still waiting for dumb and dumber to make a phone call/communicate with each other. But, I get given 10 days to respond and the RM can't pull their finger out and resolve my issue within 2 months? Absolutely useless. This whole situation is affecting my eBay business online and causing me stress mentally and I'm now £500 down despite using one of the most expensive postage services. It's a joke now, I want my money and I will never be using the services again.