Royal Mail has let me down once again. Their t&cs and policies seem to be used a lot to get out of situations. A recent one is where I've sent a parcel to a buyer, tracked 48 service. The buyer contacted me to say where is my item, checked the tracking and no update on it so I thought it was lost. However it turns out the item was being held at a sorting office which no update or note had been given. Now I hear its being sent back to me and they are not willing to refund the postage. Seems very silly and for Royal Mail to say it what not their fault makes them look silly. Carol Elmes who I have been dealing with is now saying shes not going to reply to any of my messages regarding this issue. Very poor service.