I moved house and acquired a redirection service. The mail went to the old address. I missed over 7 important letters. I sent a test letter to myself to the old address with Special Delivery Guaranteed Next Day. The test letter went to the old address. I contacted Royal Mail and provided evidence that the Redirection Service didn't work. They refused to put things right initially. When I attempted to call, their Customer Service dropped my call. Terrible service. I had to call over 10 times to get my money back for the service I didn't receive, including for Redirection and Guaranteed Next Day. They did everything possible not to give my money back. Only after I threatened with legal action, they gave my money back. The service was extremely bad. The treatment was extremely unfair. Avoid their redirection service by all means possible because you risk paying for nothing and getting no service, thinking your mail would be redirected. They are not Royal Mail but Royal Fail. It is a shame to use the "Royal" word for such a terrible service.