Fast Tracked a passport at the passport office in Liverpool. Got a text saying passport will be delivered by RM. Anyway, you can guess, passport did not arrive on the date stated. Went down to the local sorting office, only to find out that the passport had been stamped in Manchester, then sent to my local sorting office where it was STAMPED in, then lost.......... As you can image, I was mortified. Dealt with a duty manager, who really couldn't do very much apart from keep telling me it had not been found, and she is very sorry, she was very nice really. The issue was escalated to senior management - did I get a call or email from them, no - nothing - absolutely disgraceful, not even a letter in the post (LOL) to confirm the situation or apologies. Passport still not found, received another passport 4 weeks later. Not a happy bunny.... :(