Abysmal service. RM were supposed to collect a parcel from me today. I didn't choose this service, Amazon did, and after waiting at home the whole day no one turned up. Then at 16:35 I received an email from RM saying that they had tried to collect the parcel at 16:20 but no one had been at home! Complete lie! I was outside the in the front garden and absolutely NO ONE from RM was even within sight of my home! After an email complaint to them and trying to call them, but not waiting 60min for them to answer, I have complained to Amazon and anywhere else I can provide my experience. Don't use RM, they are a joke!