Useless website with 'automated help' services from a robot who endlessly repeats nonsensical questions which are unhelpful. Then when you ring you are told they are working hard to answer as possible and to show kindness to their team when they answer ... in what they estimate to be 50 mins!!! Just an absolutely terrible service. Royal mail executives dont give a monkeys about their customers, or presumably their employees. Hopefully royal mail will go out of business soon. According to their figures, they have had huge losses this past year and being investigated by ofcom for failure to meet services advertised ... not surprisingly given how useless they are and how awful their service is. Do not even consider using royal mail if you are reading this. Would be quicker to literally mail stuff by pigeons.