I have not been receiving letters on a regular basis. They are arriving every 2 to 3 weeks. I have tried to navigate their web site which is a complete waste of time and is geared up to NOT deal with people's complaints! We have had issues like this in the past where the post man couldn't be bothered stopping because we are a bit out in the sticks. Then there was one post man who decided to throw all the letters in the field. The service is inadequate and the complaint service is non existent online. Like people have time to hang on the phone for a long time before they actually get through to talk to a person.