An absolute shocking company We are chasing three items, two due today and one yesterday. The one yesterday has now been lost and the manager has 72hrs to find it! If not then we will have to contact the seller. Why should we, if the stupid irresponsible company did not loose the item in the first place then 1. It would not be lost, and 2. It’s Royal Mail’s job to contact the seller not us! Also the contact centre are extremely rude, unhelpful and very impolite and highly carcastic!! I have never had any issues with Amazon or DPD, always top service and never had any issues. Something needs to be done to shut Royal Mail down as no company should go on like this!! It’s totally and utterly unacceptable, appalling. To add to what I have said, I have now spoken to a call taker called Paul, who was very abrupt and hung up the phone on me as he accused me of saying the number too fast. In which I believe should be a sackable offence!! So much for customer service!! So far I have been told lie after lie within the last 24 hours!!! THIS WILL DEFINITELY GO TO OFFCOM so that the Royal Mail can be investigated properly and throughly. THERE IS A REASON WHY THE ROYAL MAIL HAVE BEEN REVIEWED AS AB AVERAGE OF ONE STAR!!!!!