Incredible, the Royal Mail has overtaken Evri in terms of being the worst and creepiest company, they lost an item of mine that I sent insured, apparently you have to fill out forms online, because I bought postage via eBay and they sent me a mail that they couldn't collect despite having collected, i have no evidence? How about that then from hitting a depot it started tracking and now it is since SEPTEMBER out in delivery, they still will not refund and claim I should have gotten an email... The same thing happened last week, I asked the postman, he said he remembers picking it up but the system is funny, nothing he can do about it... My resolution is to NEVER send with the Royal Fail, to not accept shipments that come through them, they just lie to you, take your money for the insurance and then find excuses, on top of it they tell you they have a resolution, the resolution of the shysters is "You paid for tracked 24 delivery, we take your money, we steal or lose your parcel and you get no compensation"