What a complete awful customer service once you managed to get through which took me 1 hour and 42 dam minutes. How can any company allow a customer to wait. I wouldn't have to call these people if they employ drivers who actually deliver your goods at the right home, nightmere. I am still awaiting for my parcel and they said it was delivered, no proof of where the so called invisible driver delivered it too, or no signature was made. Customer service are usless like a dried out 10 year old tea bag. All they came back with after waiting for almost two hours was, it has ben delivered, get out of here sherlock. What is the country coming to. It takes to long to actually be able to speak to a human, as by the time you are given the run around by asking to pick an option, you have lost the will to live. Does anyone actually work on these phone lines? or is is just one person per shift royal mail? Get a grip as you are meant to be representing UK postal service, more like a total joke and an embarrassment.