Royal Mail Unfit for purpose!! Despite these findings Royal Mail still can’t deliver anything on time. Their workers along with the Unions had them striking for more pay and better working conditions yet they are incapable of doing their most basic job requirements. What happens, asks the fresh recruit. “Does that mean you have to leave the letters back here, and just take the parcels?” “You’re not supposed to,” the postman explains. “It’s illegal.” “So that doesn’t happen?” “Oh that definitely does happen. More often than what it should do. But yeah, no, it is against the law, and they shouldn’t be doing it.” What the postman does not know is that his colleague is an undercover reporter for The Sunday Times. An investigation has found that postal workers are being forced to deliver parcels ahead of letters — leaving first-class letters, bills, government correspondence, fines and hospital appointments abandoned in the depot. Royal Mail has a legal obligation to offer to deliver letters every day — Monday to Saturday — to every street. Journalists working as postal workers in sorting offices in London and Southampton were told by managers and postal workers that parcels were routinely being prioritised over less profitable letters. Senior bosses at Royal Mail have been insisting there is no central policy of prioritising parcels over letters. December 16 2023, The Sunday Times Date of experience: 04 December 2023