Do not use Royal Mail to deliver anything of value. I paid for insured delivery up to £750. Turns out it was only £500. They broke the item in transit. I have provided all the information needed and they’ve now auto closed my claim. In fact it’s impossible to submit the claim without including the information. They have not come back to ask for any missing information (which I don’t believe there is) and have just closed it. They make it nearly impossible to contact them in the event of a claim. I now need to explore what legal action I can take against them - firstly for the fact they broke the item and aren’t paying out but also because I assume this is the regular way they do business and therefore it’s also FRAUD because they have taken money for a service and haven’t provided it. Also now need to investigate if there is an ombudsman/regulator that I can report them too. All this extra time and effort I am having to put it because ROYAL MAIL DAMAGED THE GOODS IN THE PACKAGE.