I wish I had a good review for Royal Mail, but absolutely not. My brother sent a parcel from Doncaster to me on the 17th of June 2024. After waiting in vain, I called customer care on the 30th and was told the parcel was last scanned on the 22nd of July in Glasgow. They couldn't tell me where it is. A large parcel couldn't be located! When I visited their office at Glasgow Turner Road, they confirmed the parcel was scanned OUT there but didn't know where it is and they directed us to their company at Cambuslang , we set out early the next day to meet up on getting there they confirmed that they didnt receive any parcel with my tracking number. How can a company as big as Royal Mail lose track of parcels entrusted to their care? Every time my brother and I called customer care, we received different and conflicting information. One day it was supposedly at the Glasgow depot, another day at Belfast. At one point, we got two different answers from two different staff members same day. The last call left me shattered. The staff member not only shouted at me but outrightly told me my parcel had been destroyed, without any emotions or remorse. If he couldn’t track it, how did he know it was destroyed? This was last week. It was my parcel, worth £300, gone without a trace. And they're saying I’ll be compensated £20 because I used second class service. Does using Royal Mail’s second class service mean no guarantee? I have told them I do not want compensation. I want my parcel. It had a return address and my address, yet there was no note of missed delivery, nothing but silence. My only mistake was trusting Royal Mail. I just want my parcel back royal mail or is that too much to ask?