How do you tell someone without any remorse that her parcel has been destroyed? Parcel was sent on the 17th of June from Doncaster. Kept calling and was asked to excersie some patient that it sometimes takes more than 3-5 working days for second class delivery. I explained to the lady I spoke with that part of the items are my graduation outfit and she said as usual *sorry there's nothing we can do as the item cannot be tracked. I went to the Glasgow Tunner office on the 2nd of July, after much back and forth it was confirmed that they received it but cannot tell where it is and was advised to go to Cambuslang office between the hours of 8am -10am. Went there and they couldn't find anything. The shocking thing is that the parcel has a return address and my address was on the receipt. There was no mail that states they came but meant my absent. No delivery attempt whatsoever. Everybody I spoke with kept giving me different answers. The last guy I spoke to bluntly told me that my parcel has been destroyed, he literally shouted at me when I asked him that if a parcel can't be tracked how did he know that it was been destroyed. I was heartbroken because it cost me alot to bring those things from Abroad only for Royal Mail to misplace them. How can you destroy a parcel sent in June 17th 2024. How did a parcel so big got missing in a company as big as Royalmail without a trace.