"I’ve had a consistently poor experience with Royal Mail over the past few months. Packages have been delayed far beyond the expected delivery date, and in several cases, they were marked as 'delivered' but never arrived. I’ve had to chase down parcels and deal with unhelpful customer service who seemed indifferent to resolving the issue. The level of reliability has gone downhill, with no updates or explanations provided for delays. It’s incredibly frustrating to pay for a service that doesn’t meet basic standards, and I’ll be looking for alternatives in the future."