Royal Mail lost my delivery. On the app the delivery update read that my item was delivered to a safe place and said they left a card at my address with details of the safe place. I requested for this delivery to be made to the post office and have visited the post office severally and they don’t have my delivery. Royal Mail customer service claimed that the delivery has already been made and was to my post office even when the tracking update showed it was in a safe place. The customer service claimed that the app doesn’t show the exact delivery location but can only be tracked by them. The proof of delivery also is not my parcel as my parcel was in a brown envelope completely different from what shows on my tracking. They have refused to take ownership and insist that a delivery was made.