My mail constantly arrives open/ resealed on Sunday evenings and having the person climb over my neighbours fence in order to avoid my door camera. Bank statements. Voting information and council tax details all arriving open. eBay parcels which I paid to arrive on a named day. Not arriving. eBay contacting Royal Mail to track the parcels. Then, when it arrived five days late, it had being opened and resealed and delivery person had climbed over my neighbours fence in order to avoid my door camera. The customer rep, micheal, when I rang to complain was cursing down the phone, stating,” Jesus Christ”, and “ God almighty”. He was very rude, impolite very unprofessional and the auto bot THST had requested my feedback after the call, would not accept my rating if zero for customer service and repeated the questions until I gave a rating above zero. It then cut me off before completing the survey as I would not rate any of the experience above zero. I hope things improve with the American takeover. At least they know a thing or two about customer services.