ROYAL MAIL ARE A COMPLETE JOKE!!! I personally think that members of staff there are thieves! Because they seem to lose so many of our parcels.. And because the whole service is unorganised and the guys know this , no postman who delivers the parcels gets investigated when they lose them.. I have had the worst experience time after time and warn any body to not use Royal Mail .. HOW THEY HAVE A ROYAL CREST AGAINST THEIR NAME IS BEYOND ME.. They guy that was supposed to deliver my birthday present, scanned my parcel at 8.35pm on the 6th of November, in an area that wasn’t even my street, but nothing showed up as delivered, so by rights he should have returned it back to the sorting office . I contacted my local sorting office only to be told the parcel is lost and to contact the customer service for a claim.. THe manager even knew who the postman was that day who was delivering , so why wasn’t he investigated to where the parcel went after he scanned the dam thing .. ? So from scanning to his van, the parcel got lost.. I dnt think so, more like he did a crafty and stole the dam thing.. this is why so many of our parcels go missing , because no one in Royal Mail bothers to investigate their members of staff to find out why these go missing. Because they don’t give a dam.. when I rung customer services, the lady on the phone stated they are forever handing out refunds to so many people because of all the lost parcels .. Such a shambles and I would never use them ever again and hope they go bust .. I’m thinking of going to the papers over them because why should we all just sit back and let them get away with this? Even when you put in a claim, it’s a long procedure, and that’s even if you get anything back , it can takes weeks and weeks.. SHAME ON YOU ROYAL MAIL… THIEVES!!!!!!!