It's an absolute joke! I requested my parcel to be delivered to the collection point so I can collect next day, as the original delivery day was Friday and I knew for a fact I won't be home for it. Friday comes, I receive a notification, we tried to deliver no one was in. No one was in??? Despite me asking to deliver to a post office, they still tried to deliver to my home. And now the app telling me I need to book a redelivery? Why? Why on earth I need to book a redelivery if I specified I want it delivered to the post office for collection and my instructions were not followed? Sort it out, Royal Mail.