Absolute joke. Ordered from my usual pharmacy for delivery as usual. Was sent RM Tracked 48. Supposed to come yesterday. Postie arrived under cover of darkness last thing, left a different parcel which was also expected on the doorstep without knocking and legged it. Got an email 2 minutes later to say sorry he missed me but no one was in and he’d try again tomorrow! Two cars on the drive and lights on all over the house. Stayed home all day today as it’s important medication for my 80 year old mum who is now out of some meds (life saving ones) and postie was a no-show again today. Spoke to three different people at Royal Mail so-called customer service. It seems this service has now been replaced with an apologies line. Call and wait 30 minutes for someone to apologise a dozen times and admit what a sham it all is but not actually do anything. Best advice I got was to “hope for the best and if it doesn’t show up today call your GP to get the prescription re-issued”. Yeah, that’s really helpful on a Friday night isn’t it. Went online and RM say they’ve got my parcel and I’ve rearranged one final time for it to come tomorrow. God help them at my local depot if it doesn’t show up. Shower of 💩 the lot of them.
1 month ago
Royal Mail has a
1.1
average rating
from
2,813
reviews
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