I have been expecting a parcel from China from AliExpress. Had a message to say there was a problem with the delivery address being incomplete and Royal Mail were unable to deliver it. Fair enough. I contacted Royal Mail customer services and they told me that there was nothing that can be done and that the parcel will be returned to the sender. Royal Mail would rather send a parcel 5000 miles back to the sender than just write another label! I had a similar problem with a parcel being delivered by Fed Ex. They contacted me, wrote a new label and delivered the following day. If they can do it why can't Royal Mail!? Appalling.