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Cyril Smith
Item not delivered despite text messages from Royal Mail Had an item sent by 48 hours delivery from a company via Royal Mail on 29th December. Received a text message to to expect delivery on 31st December from Royal Mail themselves. After finishing my 12 hour night shift I waited all day until starting my next 12 hour shift. Nothing delivered. I was exhausted having no sleep. Friday 3rd January. I finished my 12 night shift and Received another text message from Royal Mail saying our local Burton-on-Trent depot had received the item and it will be delivered today. This time with a timeslot of 10.23 to 14.23. Again stayed awake for fear of missing the delivery and back to work tonight.Now 14.30 on 3rd and no delivery. Sent on 29th on 48hour delivery and nothing delivered. Why send the two messages and then not fulfill the promises? Never have a problem with other couriers. Evri, DHL and Amazon's own network always arrive with in their alloted delivery times. Royal Mail just false promises. It's 5 degrees with no snow or ice around Burton, so no excuse for being unable to deliver as promised.
2 weeks ago
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Royal Mail has a 1.1 average rating from 2,813 reviews

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