Royal Mail used to be a trusted postal service. Now it's run by incompetent, inexperienced managers who haven't a clue about good customer service or how to treat staff with respect. I have decided to never use Royal Mail again as it is now the worst delivery service. In a series of poor service and performance,including deliberately ignoring the USO , they have now lost an insured parcel and refusing to pay compensation. They have at least admitted that it was lost by them , or even stolen in the delivery office, as tracking proof has been provided. Now despite all proof of value and cost involved ,they have given poor excuses why they shouldn't pay out. I am going to take this to the very highest level to expose them and encourage all my customers never to use Royal Mail as they simply can no longer be trusted. They have reached the very bottom of the ladder and will never give great customer service again. It's cheaper and more reliable with rival parcel services now .