What a disgrace to the "royal" name. Booked a collection for 9 items, paid upfront, and scheduled for today. The lazy driver didn’t even ring the bell—just outright declined the collection, falsely claiming I wasn’t home and lying on the documentation. Not only was I home, but so were 3 other people plus the cleaner. I have proof. Yet, the audacity to claim, "Collection wasn’t completed because nobody was at home," is staggering. The moment I got the email to reschedule, I rushed downstairs, only to find no trace of the vehicle. I called customer service, and after a 50-minute ordeal of waiting, I dealt with a disrespectful agent who hung up on me. Their lack of professionalism is shocking. All I got was a hollow apology and a complaint raised for nothing. Now, I’m stuck rescheduling each item one by one, losing over two hours trying to fix their mistake—and let’s not forget, I PAID FOR THIS SERVICE. Do yourself a favour: avoid this service entirely. There are plenty of private companies offering cheaper, more reliable alternatives. This should be called disGRACE mail. Save "ROYAL" for something deserving of the title