On 13th and 14th February, I spent a total of nine and a half hours on hold, attempting to speak with a customer support advisor. Despite multiple attempts, no one answered. Additionally, I contacted Gerrards Cross Sorting Office on both days, hoping to speak with the manager regarding an urgent matter involving an item that needed to be intercepted before being sent to the Northern Ireland National Return Centre. However, I was repeatedly informed that the manager was unavailable due to “conference meetings” and could not be interrupted. I fail to understand how a manager can be inaccessible throughout the day when their role should involve assisting the public. Due to the inability to reach any customer support representative or local sorting office staff, I have been left out of pocket for a £1,400 watch. I have no way of knowing whether I will recover this item. As I was unable to speak with anyone, I submitted three online inquiries regarding this matter: 1. Reference Number: 250213005356 2. Reference Number: 250214000808 3. Reference Number: 25021400969 I expect an immediate response and resolution to this matter. The lack of communication and assistance is entirely unacceptable. Please provide an urgent update on the status of my lost item and confirm what actions will be taken to recover it.