I would really like to thank everyone working at the Royal Mail and making the whole process so smooth every single time in my many years of using it regularly (this review is long overdue). Even on many occasions I missed the postman, Royal Mail would always ensure that my items are delivered intact to me at an alternate date/time. The tracking is another fabulous aspect, and how fast deliveries are carried out - even international ones to/from UK, each step well-updated. I count myself really lucky to be experiencing this great postal service from an affordable provider as compared to that of many of our neighbouring countries (sorry to implicate). As a bonus, post office counter staff are always so pleasant to deal with. I understand when queues can get a little long sometimes at the post offices (in London, in my case), but that's entirely natural for such excellent service rendered. I hope you all at the Royal Mail will keep up the good work!