I understand the local complaints on hear but for us in the Unoted States it's not much better. Our postal office is awful. Yet every time I order something from our mother country in the UK, I get it on time of not before the given delivery date. RM goes right to the processing center in Detroit, Michigan then right down to me in Northwest Ohio. I order from hear in the states and it will go to 10 different locations, often passing it's destination point before it arrives to its location. I'm not a local Brit, so I can't review how they deliver locally. But oversees stand point I'm very happy with Royal Mail and order often now from the good ole UK.