Disgraceful service needs complete review of how they work we are customers and the service we receive is utterly disgraceful. I am in waiting for a parcel and they put a card through my door saying im not home they never ring the bell or knock then walk away. I go to sorting office more than the postman does im fed up of going and i am disabled so its difficult to get there to collect my stuff. My post delivery times vary wildly from day time upto 7pm at night which is not good enough. What a shame this service is ive made several complaints all have been ignored. I did receive a reply saying it gets delivered at 6 or 7 pm as the post van gets stuck in traffic what sort of an excuse is that. Royal mail is a joke .