We have been trying for 5 weeks to order a first class postage book for our business. The website done not have any contact details on the contact us page, we cannot see any way to order the book online. to find a phone number of someone to talk to we had to google, complaining about royal mail and was then told it was the wrong number and to try another. We then waited 10 minutes in a queue, to get told our account hasn't been activated which is why we can't see the process of how to order supplies and that any complaints would need to go through the make a complaint page. They could not answer why no one had contacted us after one week from our previous complaint. An appalling company with a pointless website and very poor service considering the hike in postage prices from them since they were privatised. A true case of rip off Britain in play!