Supplier posted a key to me on 22nd October 2018, First Class and Tracked in U.K. to me approximately 100 miles away maximum. Four days later item had still not arrived. Third party (Royal Mail) told me that I had to wait until 3rd November 2018 until I could make a complaint. Having experienced problems before And Royal Mail having been paid contractually for a First Class delivery for what is U.K. mail I find this unacceptable for any business. Readers of this will be surprised to know item is a key in a Jiffy bag and tracked. How could it possibly go wrong and this is not the first time. Customers and suppliers should not have to finance losses and their personal time wasted without adequate compensation or answers. I would suggest that compensation should be for an hourly rate of £50 an hour, postage and item replacement at cost. If we all stuck to this then I am sure fewer items would go missing in the post! This is my third such personal experience and I am a witness to several other people’s experiences as well. Nothing gets done and I personally believe that such experiences should be investigated thoroughly at the Royal Mails’ expense and time and not the customers’. Totally unacceptable.