My first use of the click and drop service has not gone well. I sent a parcel by tracked 24 hour signed for delivery. Posted on Monday 10th at 1227 and expected it to arrive on the 11th. This did not happen and the web site still had the parcel in Swindon. On 12th it was still not delivered so I called Customer services who could not tell me where the parcel was, although it is a tracked service, and suggested I called the recipient to confirm that it had not been delivered. It had not so I emailed customer services with my displeasure. On Thursday 13th I was emailed to inform me that the parcel had now been delivered and I should note that the tracked 24 hour service does not guarantee a 24 hour service. My delivery took 71 hours yes 71 hours to a postcode in Leeds not the Outer Hebrides! I warn others if you have something urgent to deliver DO NOT RELY ON THE ROYAL MAIL 24 HOUR SERVICE. Needless to say that is my first and last time of using this unfit for purpose delivery service.